FAQs

Find answers to common questions in our FAQs collection at Sherwood Sport. Get detailed information about our products, services, and policies to help you make informed decisions.

Below we have a selection of frequently asked questions from our customers that we have previously answered for your information.

IS MY CUE STRAIGHT? HOW CAN I CHECK IT?

“I’ve rolled my Cue across the table and it wobbles, I don’t think it’s completely straight”

One of the greatest misconceptions out there, is that you can easily tell a Cue’s straightness by rolling it across a Snooker Table.

Most Cues do not feature a completely straight Taper, which can result in a very light “Wobble” and appear slightly bent when rolled across a Snooker/Pool Table. Wood is of course a natural product, and will always be gently affected by the environment it is kept. Minor warps are perfectly natural, and are not indicative of damage or a manufacturing fault.

The ideal means of testing for straightness is to close one eye and sight down the cue (Akin to looking down a rifle!)
Looking down from towards the Tip from the Butt end, rotate the Cue very slowly 360˚ Degrees. The Tip & Ferrule should remain full visible throughout the process.
Any anomaly’s in the wood will be clearly visible from this angle.

WHEN CAN I EXPECT MY DELIVERY?

Different methods of shipping will provide different delivery times.  All orders are processed within 24 hours from the moment we receive the order. (Excluding Saturday’s)

  • Royal Mail 24 generally takes 1 to 3 working days.
  • Royal Mail 48 generally takes 2 to 5 working days.
  • Our Courier service normally takes 48 hours.

WHAT IS YOUR RETURNS POLICY?

Our full returns policy can be found here.

In a nutshell as long as the ordered item is unused and returned within 14 days of purchase, we will be happy to provide a full refund.

HOW MUCH ARE YOUR SHIPPING COSTS?

Most UK orders will have a shipping cost of £4.75 with some small items able to be sent out for a reduced cost of £2.75.

All UK orders over a £50 value receive free shipping.

International orders vary and can be checked at the checkout.

I HAVE A QUESTION ABOUT AN ORDER I HAVE PLACED

We're happy to help answer queries, all of contact details can be found on our contact page here.

CAN I AMEND MY ORDER?

You can amend your order up until 2pm on the day of dispatch, please contact us and we will do our best to help.

I HAVE ORDERED AN INCORRECT ITEM, CAN I EXCHANGE IT?

If the item is as new and can be resold then please return it for a full refund or an exchange.

CAN I TRACK MY ORDER?

The majority of orders have tracking details available, you will see these on the despatch email you receive.